1. Consumed Services
Charges for service credits already consumed, completed AI model requests, generated output, network resources already used, and other completed digital services are non-refundable, except where required by applicable law.
2. Duplicate, Unauthorized or Incorrect Charges
Customers may request a review of a duplicate charge, an unauthorized charge, or a charge caused by a confirmed technical error by contacting [email protected]. Please include the account email, order number, transaction date and a description of the issue. Do not send full payment card details.
3. Unused Service Credits
You may request a refund of a credit purchase within 7 days of the purchase date, provided that none of the credits from that purchase have been consumed. Requests made after 7 days, or for purchases from which any credits have been consumed, are not eligible, except where required by applicable law.
4. Subscriptions
Subscription plans are fixed-term plans with a fixed daily quota; they expire automatically and do not renew automatically. The billing period, price and included quota are shown on the purchase page before you pay. You may request a refund of a subscription within 7 days of purchase if the subscription has not started and none of its quota has been used. Once a subscription has started, its fees are non-refundable except where required by applicable law or as described in Section 2.
5. Refund Method and Timing
Approved refunds will normally be returned to the original payment method. Processing time depends on the payment provider and financial institution. We will notify the customer when a decision has been made.
6. Contact
Anbo Technology LLC
[email protected]